Description

Nova Reply is a SaaS platform that turns online reviews into growth for hospitality and local businesses. We centralize reviews from Google, Tripadvisor and others, generate human-quality AI replies, and simplify review collection via QR, email and SMS. Built for multi-location brands and agencies, Nova Reply saves time, enforces brand tone, and proves ROI with clear dashboards. Active in Belgium and France.

Products & Services

Nova Reply streamlines review operations end to end. Capture more reviews with smart QR codes and post-visit email/SMS, and track which channels work best. Centralize Google, Tripadvisor and Trustpilot into a single inbox, then answer at scale with AI that preserves brand tone, languages and policies — no templates, every reply is generated. Coordinate multi-location teams with approvals and permissions. Measure impact with dashboards (volume, response rate, keywords, local SEO signals).

Innovative Aspects & Advantages

Human-tone AI at scale — every reply is generated, no templates — with safeguards for brand voice, languages and policy compliance. Compliant review collection mix (QR/email/SMS) with channel-level attribution to prove what drives results. Multi-tenant setup with roles/approvals and clear ROI dashboards. Multi-source ingestion across Google, Tripadvisor and Trustpilot.