Description
Nixxis is a software publisher specialized in call/contact centers solutions improving the overall customer experience.
Nixxis Contact Suite guarantees to any companies managing customer interactions the highest productivity, fastest contact treatment and a top quality support.
Products & Services
Nixxis Contact Suite is the last generation of unified IP contact center software.
It transforms your business operations providing solutions from simple Inbound Call Center up to complex Multichannel Customer Interaction solutions.
Thanks to exclusive features like profit based routing, multi-wave campaign, team overflow and intelligent end of call list management; we guarantee 20% more productivity compared to any other suppliers.
Innovative Aspects & Advantages
Our Nixxis Contact Suite includes world class unique and patented features like:
- Profit based routing of calls, mails, chat and social media’s.
- Single multichannel view
- Social media management (Facebook , Twitter, Linkedin…)
- Intelligent call lists handling
- Multiwave campaigns
- Team overflow
The solution integrates seamlessly with any CRM (Salesforce, Dynamics, SugarCRM, Sage, Efficy…), ERP (SAP, Oracle, Peoplesoft, OpenERP…) or IP PBX (Avaya, Cisco, Lync, Siemens, Alcatel…)
