Customer-care.ai offers its clients a solution that combines a sophisticated AI system with real agents behind it that will make sure any support query gets an answer quickly and efficiently.
Products & Services
Customer-care.ai is an innovative AI-based solution that improves the customer experience through automation. It's the solution for companies who want to prepare for the AI revolution in order to offer an optimal experience to their customers!
Innovative Aspects & Advantages
Companies are confronted with a tension between the need to satisfy the expectations of their customers and the need to keep operational costs under control.
Support centers, on the other hand, need to find a way to reduce employee churn and keep up with the expectations of their customers. As support operations are very labor-intensive not increasing the cost is tricky when the volume or complexity of requests increases. Likewise, it is difficult to keep clients happy when agents spend most of their time repeating the same answer for the same question instead of making an effort to find the best solution they will look for the quick solution because there is a long queue of tickets waiting for them. AI can decrease the amount of time the support staff spends on repeat questions and decreases the delay between the moment a visitor asks a question and the moment he gets the answer.